Code of Conduct for Metropolitan Cemeteries Board Licenced Funeral Directors 2015/2016
As a condition of your licence as a Funeral Director licensed by the MCB, you agree to:
1. Comply with all laws of the State, in particular: Cemeteries Act 1986 (WA), Cremations Act 1929 (WA), Cremation Regulations 1954 (WA) and the Metropolitan Cemeteries By-law 1992 (WA).
2. Align your conduct with the MCB values of compassion, respect, understanding and integrity.
3. Ensure the prompt release and disclosure of the whereabouts of a deceased person to the person or entity holding the legal right to seek the release or information without requiring prior payment.
4. Not engage in unprofessional conduct of a character likely to deceive, defraud or harm the families you serve, or MCB staff, in the course of providing professional services.
5. Treat the deceased with respect and dignity and to respect the personal choices of families, religious beliefs, rites and cultural practices.
6. Maintain the highest standards of business, professional and personal conduct.
7. Maintain, in all circumstances, the confidentiality and trust placed in Funeral Directors by clients, their families, members of the public and MCB staff.
8. Ensure that all employees are suitably qualified and competent, including being trained to complete required administrative tasks to a professional standard.
9. Ensure that all facilities and equipment (including vehicles) are adequate for all services rendered to the community as required by the relevant authorities.
10. Accurately complete all MCB paperwork in alignment with relevant legislation and MCB procedures.
11. Provide complete information to clients concerning the range of services available and their associated cost, and the functions and responsibilities accepted on behalf of clients by Funeral Directors.
12. Provide a written estimate of all funeral charges and disbursements at the time of taking instructions from a client, or as soon as is practicable thereafter.
13. Offer clients the option to choose to have a viewing and a committal service.
14. Interact with MCB employees and contractors with professionalism, courtesy and respect.
15. Pay the set funeral services fees prior to the service if no account facility has been established with MCB, and finalise accounts within MCB’s terms and conditions.
16. Facilitate filming a funeral service for the family’s private use where the filming has been authorised by the next of kin or the client making funeral arrangements (in accordance with the MCB Filming a Funeral policy).
17. Advise the MCB of any changes to business operations that may affect the Licence, this may include additional facilities, coolroom facilities, trading names or other material changes.