Ashes should be collected by the person who signed the original permit to cremate when the cremation was scheduled. This person is often a close family member of the deceased and would have signed the permit when the funeral was arranged. Verification of identity and authority to collect will be verified at the cemetery at the time of collection.
If the permit holder is not available, they can nominate a personal representative, such as the executor, or a family member, or an ordinary person who has a close personal relationship with the cremation permit holder, to collect the ashes on their behalf. The nominated ordinary person must be identified by name and their address and provide to the MCB a signed letter of authority from the cremation permit holder. For the purposes of collection, the ordinary person must present to the cemetery office, with identification, and complete any other supporting documentation that may be required such as a statutory declaration.
No. Funeral Directors can not collect ashes on behalf of the family nor can they be nominated by the permit holder as a person to collect if they are acting in their professional capacity.
Ashes can be posted interstate or overseas (if permitted by the destination country). All items are posted via registered postage and a tracking number is provided.
It is important to note that the MCB takes no responsibility for lost and/or any damage to ashes once they are in the care of an external postal service.
Please contact us should you wish to make postal arrangements.
So as to ensure that ashes can be transferred from the crematorium to the offices and prepared for collection, please contact us on 1300 793 109 to arrange a time prior to arriving at the cemetery.
Ashes can be collected at the cemetery where the cremation was booked to take place (e.g. Karrakatta).
Ashes are provided in an airtight blue container that is placed within a carry bag. The blue container is intentionally non-transparent and is, for many families, a temporary vessel as many ashes are scattered at a place of significance, placed within a decorative urn or placed at a memorial location in the cemetery.
If the ashes of the deceased person have not been claimed or no arrangements have been made for the placement of the ashes at the cemetery by the personal representative, the MCB may legally dispose of the ashes, at its discretion, after 6 months. Uncollected ashes are traditionally scattered in the cemetery grounds.
The cremation permit holder may arrange for the Board to hold the ashes for a further period and pay holding fees for storage.
A series of letters are sent to the permit holder prior to any disposal taking place.