For further details about the information and services found in this web site, please contact our Client Service Officers at any of the Metropolitan Cemeteries Board offices mentioned below.
By Phone
Within Australia phone 1300 793 109 for all our cemeteries.
International callers use country code (Australia) +61+8+93835200.
By Email
Our e-mail address for all sites is: mcb@mcb.wa.gov.au
Download our Feedback Form
Important note: please ensure that your e-mail subject line is not blank, otherwise your e-mail will be rejected by our spam filtering software.
By Mail
For written enquiries address your correspondence to:
Metropolitan Cemeteries Board
PO Box 53
Claremont WA 6910
In Person
Karrakatta Cemetery, Fremantle Cemetery and Pinnaroo Valley Memorial Park all have the same office hours of
8:30 am to 5:00 pm Monday to Friday
8:30 am to 12:30 pm Saturday.
Gate opening times: 7.00 am to 7.00 pm each day
All cemeteries are generally accessible between daylight and dusk each day.
Cemetery locations are listed below and each link will redirect you to a Find Us page with a map.
Fremantle Cemetery
Fremantle Cemetery is located on Carrington Street near the corner of Leach Highway in Palmyra.
Guildford Cemetery
Guildford Cemetery is located on Kalamunda Road, South Guildford. Guildford Cemetery Staff are based at Pinnaroo Valley Memorial Park.
Karrakatta Cemetery
Our office is located at the main entrance to Karrakatta Cemetery, Railway Road, Karrakatta.
Midland Cemetery
Midland Cemetery is located on Myles Road, Swan View. Midland Cemetery Staff are based at Pinnaroo Valley Memorial Park.
Pinnaroo Valley Memorial Park
Pinnaroo Valley Memorial Park is located on Whitfords Avenue, Padbury 25 km north of Perth city.
Rockingham Regional Memorial Park
Rockingham
Regional Memorial Park is located on Baldivis Road, Baldivis.
Rockingham Regional Memorial Park staff are based at
Fremantle Cemetery.
Feedback and Complaints Procedure
The Metropolitan Cemeteries Board is committed to providing high quality services to the community.
We encourage clients to provide feedback to us about the services we provide, or the way in which they are provided. Receiving a complaint gives us the opportunity to rectify a situation and continually improve our services. Receiving appreciation is also welcome and helps to reinforce what we do well.
Download our Feedback Form
Our Customer Feedback service is in place to ensure your complaint is heard and dealt with fairly and quickly. Our Client Services team is able to assist you at all times and you will be treated with courtesy. We expect that in turn staff will be treated with the same level of courtesy.
You may lodge your complaint or feedback:
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In person at our Karrakatta, Fremantle or Pinnaroo offices
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By telephone – 1300 793 109
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In writing – to the Metropolitan Cemeteries Board, PO Box 53, Claremont WA 6910
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By fax – to (08) 9384 9273
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The Australian Government’s interpreting service (TIS) can supply telephone or on site interpreting. It is available 24 hours a day, 7 days a week and is accessible from anywhere in Australia for the cost of a local call. The telephone number is 131 450.
For the hearing impaired, clients may seek the services of the telephone typewriter (TTY) 133 667 or through the National Relay Service at http://www.relayservice.com.au/.
What you can expect
When you lodge a complaint it will be registered with our Complaints Handling System and forwarded to the Client Relations Officer for investigation. An acknowledgement receipt will be sent within 5 working days so you will know that your complaint is being investigated. A written response will be forthcoming within 15 working days. If the investigation is not completed within this time an interim response will be sent outlining the progress so far.
All complaints are treated as genuine and will be properly investigated. The response provided will contain information relevant to the complaint, reasons for any decision made, any changes that have resulted from the complaint and an apology where appropriate.
At all times your complaint will be dealt with in confidence, without discrimination or bias. All available information will be collected during the investigation and analysed in an objective and sensitive manner. We will endeavour to assist in a resolution that is to the satisfaction of all parties within the bounds of legislation and policy.
Should you require further assistance or need any clarification, a direct phone contact number will be provided with the response.
A summary of the number of complaints, complaint categories and improvements to our services is published in the Metropolitan Cemeteries Board Annual Report. A copy can be found on our website.
How to make a complaint
There are some things that you can do to assist us with your complaint:
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Make your complaint as soon as possible so that the facts are still clear and the information given is accurate.
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A telephone call may be sufficient and quicker if the issue is simple or easily resolved.
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A written complaint is usually better if the issue or concern is more complex.
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Try to summarise exactly what your complaint is and set out the order in which things might have happened.
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Dates, names, descriptions of incidents and reference to any prior contact with the cemetery could assist.
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Tell us what you think could be improved or what you think should be done to put things right.
If our organisation is not able to resolve your complaint and you would like an independent assessment you may contact the Ombudsman by:
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Telephone: 08 9220 7555
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Freecall: 1800 117 000 (toll free for country and interstate callers)
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Facsimile: 08 9325 1107
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Office location: Level 12, 44 St Georges Terrace, PERTH WA 6000
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Postal address: Ombudsman Western Australia, PO Box Z5386, St Georges Terrace, PERTH WA 6831